A purchased product is normally not refundable, but if some issues like manufacturing defects or damages, wrong product arises then just drop an email to us at firstname.lastname@example.org or feel free call us at 9593 333 555 with your order no. and product details. Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount. After receiving back the product at our store we assure you that we will initiate the refund of your money within 7 business days. The refund amount will be credited back as per the banking guidelines of your bank.
You can always return your product for replacement in case of damaged products, not up to the expectations, or any such related reasons. E-mail us at email@example.com with your Order Number and Product number along with the reasons for requesting the replacement. You will be receiving an acknowledgement e-mail from us within 2-3 business days from your date of returning. Do not return any product without informing us. For whatever may be the reason, if situations occur where we are unable to resend you the original product, we will definitely give you the options to choose an alternate product available on our website. An alternate selected item will be shipped without any extra cost. If the alternate item is not selected within 7 business days of receiving the acknowledgement e-mail from us, we will be initiating the refund procedure. Kindly note, you will receive the refund without any deductions. Any extra shipping cost to return the item to us in India is to be solely paid by the customer. If you return the product due to any alteration and modification errors from our end, and then we assure you that we will not charge you any extra amount.