Guidelines on Returns
1)If you have a problem first drop an email at firstname.lastname@example.org
2) In case of receipt of product in damaged condition or, with the manufacturing defect or a wrong item has been received, kindly contact us at (Whatsapp) 9593 333 555, within 24 hours of receipt of the item.
3) It's very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us otherwise no credit or replacement shall be given on such cases.
4) Always mention the issues associated with a single order delivery or a package delivery at the same time.
5) Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.
6) Return your items via a registered airmail/courier as instructed in our return authorization mail. No other processes will be entertained.
7) At any circumstances, the amount of the item will be refunded only and not the shipping amount.
8) Do return within 7 working days of confirmation from our end. Always return with original packing & original condition (no altered, washed, worn and used items). Always include a copy of the original invoice you received from us.
9) The garment or garments you return will be examined thoroughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.
10) Since safe and secure delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damages happen in transit or the package doesn't get delivered to us, then we are sorry to say that we cannot help you.
11) Mark the items as defective returns and not for sale by declaring a low value.
Cancel an Order
We will try to send the products as soon as possible after you make the payment. If courier service is available, then we will perform the task immediately. The refund will take 7 to 10 working days to process, depending on our payment gateway. If you want to cancel your order then email us at email@example.com or you can call us 9593 333 555 as soon as possible, else nothing can be done from our end. If your Order is eligible for cancellation and is cancelled, you will be paid the amount, by deducting 7% cancellation charges from the total amount. The balance amount shall be refunded in the same mode as your mode of payment (if you pay by credit card, you will be refunded the amount to the same credit card).
Availability of products
We bring to our customers only the latest and exclusive products, which is why our customers love us. Most of our handloom products take 15-20 dedicated days to make one piece of product. The production is very much unique and is one of its kind pieces. In spite of our continuous aim to deliver the chosen products, there may be times when we aren’t able to fulfil some of your needs because it is not available at that time. These situations occur mainly when the products are sold out or are out of stock. Then we request our customers to choose the next best product. Even if the customers do not find an alternate choice, we promptly refund the entire amount spent on the product along with the shipping charges with absolutely no deductions.
Colour and Description Disclaimer:
We, weaversindia.co.in give our best to present all the products on our website so that they seem to appear original and not any over highlighted product. In spite of our great efforts been put accurately to produce products in their original colour, style and texture, there might be some minimal variations from the actual one. Products with sequin and stone decoration are ordered; it may often come off even with best and careful handling, so you should be aware of the fact while placing such orders. Some of the fabrics show the tendency to reflect textured effects as proof of their authenticity. Such products should never be mistaken for a faulty one. Handicraft, hand dyed, items will have certain minor differences. Please do keep in mind that the excellent raw finish of handicrafts items should never be compared with machine finished products because the raw finish is the ultimate beauty of these handicrafts items. It is practically impossible for us to produce exactly the same colours on a product as seen on the website from your computer. A minor variation in the shade of colours that you select is considered as a normal practice as the colour of the products, show some changing tendency in their shades if exposed to different light, weather, monitor or camera used for taking these images. It’s awareness for our customers so; we would like to request you that please keep these factors in mind before placing your order.
We, weaversindia.co.in provide the stitching service as per the measurements mentioned by our customers in the measurement form filled up by them, while placing the order. We request all our customers to be extremely careful before submitting their measurements since we will not stay responsible for any incorrect measurements submitted. It's always true that even if the customers get something custom tailored locally, at times, multiple sessions of trials and alterations are needed before the exact fit, and pattern & look can be achieved. We request our customers to understand that, if you do not have facilities of local alterations, then you can contact us whenever possible. In any such cases, until and unless the defect is on our side, the cost required should be borne solely by the customers.